Shipment and Delivery 

I.C.M. is under no obligation to ship the Products until it has received full payment of the price; once the price has been paid, the Products will be shipped within 5 working days.

These delivery terms are non-binding, non-essential, and purely indicative. Therefore, I.C.M. may not be held liable in any way, if they are not complied with.

I.C.M. guarantees the shipment of the Products by an express courier service, which will be selected according to the type of Products ordered and the place of destination. The Products will be shipped to the address indicated by the Customer on registration, or to any other address indicated by the Customer when placing the order.

 Upon delivery, the Customer must check that the packaging and/or wrapping is intact, undamaged, and is not wet or otherwise impaired, including closing materials. 

Any damage to the packaging or wrapping of the Products must be reported immediately, in the form of a reservation on the delivery note. I.C.M. must also be informed by registered post with return receipt or equivalent method. 

Right of cancellation  

The Customer may cancel the I.C.M. Contract without giving a reason and without incurring any penalties, within 14 (fourteen) days.

The 14-day period will start from the time when the Customer or a third party other than the designated carrier acquires physical possession of the Product.  The date indicated on the delivery note will be relied on for this purpose. 

The Customer must exercise the right of cancellation by sending written notification to I.C.M. by registered post with return receipt, confirming the intention to cancel, and giving details of the order number. 

In order to comply with the terms of cancellation, the Customer should make sure that the notification of cancellation is posted before expiry of the cancellation period. The notice of cancellation may be sent by telegram, telex, email or fax followed by appropriate confirmation, by registered post with return receipt, within the following forty-eight (48) hours.

If the Customer exercises the right of cancellation, the Products must be returned to I.C.M. without undue delay, and in any case within 14 (fourteen) working days from the date of notification of cancellation. The cancellation period will be considered to have been complied with if the Customer returns the goods before the expiry of the 14-day period. 

The Products must be returned to the address of I.C.M., intact, and in an unaltered condition. The original packaging, labels and tags are considered as integral parts of the Product, for the purposes of cancellation, and they must also be returned.

When the Customer exercises the right of cancellation, all amounts paid to I.C.M., including the cost of delivery (apart from any additional costs arising from the choice of a different type of delivery other than the less expensive standard delivery offered by I.C.M.), will be reimbursed without undue delay and in any case no more than 14 (fourteen) days from the date on which I.C.M. was informed of the Customer’s decision to cancel.  Reimbursements will be made using the same means of payment used for the initial transaction, unless expressly indicated otherwise by the Customer. In any event, the Customer will not incur any costs as a result of the reimbursement.

I.C.M. may suspend the reimbursement until the goods are received, or until the Customer can show that the goods have been returned, if earlier.

 If the Customer exercises the right of cancellation in a way that does not correspond to the terms and conditions of this Article, he/she will have no right to reimbursement. 

The Customer shall not have any right of cancellation if the Product is found to be damaged or impaired when returned to I.C.M. or if it is not received by I.C.M..

Complaints 

I.C.M. should be contacted directly at: customercare@melampo.eu.

Milan, 14 March 2017